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	<title>Franktuary &#187; Strip District</title>
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	<link>http://franktuary.com</link>
	<description>Redeeming fast food, one frank at a time</description>
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		<title>Customer Service Saves A Marriage</title>
		<link>http://franktuary.com/blog/2009/08/customer-service-saves-a-marriage/</link>
		<comments>http://franktuary.com/blog/2009/08/customer-service-saves-a-marriage/#comments</comments>
		<pubDate>Mon, 31 Aug 2009 13:36:00 +0000</pubDate>
		<dc:creator>Megan</dc:creator>
				<category><![CDATA[fdPost]]></category>
		<category><![CDATA[Bicycles]]></category>
		<category><![CDATA[Natrona Bottling Company]]></category>
		<category><![CDATA[Pot Holes]]></category>
		<category><![CDATA[Strip District]]></category>

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		<description><![CDATA[Sometime last week, I was closing out the cash register at Franktuary when the phone rang. I&#8217;m never sure whether to answer after hours, given the amount of hang-ups and sales calls we field while we are open, but this particular day I answered the phone. A gentleman on the end of the line asks [...]]]></description>
			<content:encoded><![CDATA[<p>Sometime last week, I was closing out the cash register at Franktuary when the phone rang.  I&#8217;m never sure whether to answer after hours, given the amount of hang-ups and sales calls we field while we are open, but this particular day I answered the phone.</p>
<p>A gentleman on the end of the line asks me if we sell <a href="http://www.natronabottlingcompany.com/" target="blank">Natrona Bottling Company</a> sodas.  I am proud to tell him that we do.   He asks me what flavors we have.  I list them off.  He asks me where we are located.  I tell him.  He&#8217;s in the Strip District and wants to know how long it will take him to get to the shoppe.  Well, I&#8217;m not sure where he is, but I figure this is a good time to mention that we have now been closed for about half an hour.</p>
<p>Sad silence.  He is sad.  I am sad.  Geez, the guy just wants some locally bottled soda.</p>
<p>Then I have a brilliant idea.</p>
<p>&#8220;Sir,&#8221; I say, because it is polite to be extra polite to strangers, &#8220;I will be biking right through the Strip District in approximately 15 minutes.  Where exactly are you located?&#8221;  He figures out which intersection, chooses 3 Cherry and 3 Mint Julep for his six pack, and says he&#8217;ll see me.  &#8220;At Fifteenth and Penn.&#8221;  And he has cash.</p>
<p>So I finish closing, toss his six pack in my back crate, and wonder as I pedal whether I will actually see this guy, until I pull up to 15th and Penn and he is leaning sheepishly against a light post, looking as if he is wondering whether he&#8217;ll actually see the hot dog shop girl on a bicycle.  I dismount on the other side of the street and cross over to him.</p>
<p>He has a vague New Jersey/NY accent, and he is thrilled, slightly embarrassed and laughing.  &#8220;I feel like this is a drug deal!&#8221;  So do I.  &#8220;This is incredible, I can&#8217;t believe this worked!&#8221;  Me too.  The package changes hands with a warning to give the bottles some time before opening &#8211; they have been thoroughly bike-bounced along a road known for Pittsburgh&#8217;s worst pot holes.  The money changes hands, plus a menu and some coupons in case he can visit us during store hours, plus a tip.  We shake hands.  His name is Ronnie, and as a silver Mini Cooper pulls up to the intersection, he leans in and tells me, &#8220;You saved my marriage!&#8221;</p>
<p>Then Ronnie gets in on the passenger side, waves, and is carried off, sodas resting gently on his lap.</p>
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